Here we Grow Again: Account Representative

We are constantly on the lookout for top talent in this role.

Account Representative

REQUIREMENTS:

  • Ability to Multitask
  • Great Customer Service/Communication Skills
  • Telephone Skills and Etiquette
  • Time Management Skills
  • Organized and Detail Oriented
  • Problem-solving Skills
  • Negotiating Skills
  • Computer/Keyboarding Skills
  • Math Skills
  • Ability to Work Independently and Part of a Team

SUMMARY:

  • Locate, notify, communicate and negotiate with delinquent customers until their account is current.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Make minimum 175 telephone calls per day, 200 calls on late night(s)
  • Collect minimum of $35,000.00 per week
  • Work with customers to bring account current through satisfactory payment arrangements and/or adjustments
  • Prepare and send written correspondence to past due customers
  • Record information about financial status of customer and status of collections efforts into system
  • Locate skip customers by using all available methods for skip tracing
  • Log telephone calls into computer and update customer records
  • Maintain a full understanding of all rules and regulations on processes
  • Respond positively to team leader’s suggestions and assignments
  • Work constructively with team to meet team goals
  • Other tasks as assigned or needed

WORK HOURS:

  • This is a full-time position requiring 40 hours per week. Monday through Friday, one evening per week is required. Must be open to overtime including Saturdays.

Email Resume and Cover Letter with “Box AR” in subject

jobs@heritageacceptance.net