Monthly Archives: November 2017

Happy Thanksgiving!

Our offices will be closed Thursday, November 23rd and Friday, November 24th to allow our employees the opportunity to enjoy the Thanksgiving holiday with their families. Customers are still able to make payments online or over the phone.

Thank you and we hope you have a Happy Thanksgiving!

Job opening: Dealer Service Underwriter

Heritage is currently looking for top candidates for a Dealer Service Underwriter.

REQUIREMENTS:
  • Decision Making and Problem Solving Skills
  • Excellent Customer Service and Communication Skills
  • Detail Oriented
  • Ability to work in a Fast-Paced Environment
  • Computer and Phone Skills

ESSENTIAL DUTIES: 

  • Make credit decisions on auto lending applications
  • Contact auto dealerships via phone and email
  • Verify information provided to ensure it meets company guidelines
  • Ensure company guidelines for deal structures are met
  • Other tasks as needed or assigned

Email Resume and Cover Letter with “Box DS” in subject

Come join our team – Dealer Service Funder (Loan Processor-Data Entry)

We are looking to add a Dealer Service Funder.
SUMMARY:
The Funder(Auto Loan Processor) will analyze contract applications, to follow up with dealers and/or potential customers until the contracts are funded.
 
REQUIREMENTS:
  • Strong Customer Service and Communication Skills
  • Detail Oriented
  • Decision Making Skills
  • Phone and Computer Skills
  • Time Management Skills

ESSENTIAL DUTIES:

  • Reviewing files and contracts received from auto dealerships
  • Contacting employers for verifications
  • Contacting customer and dealerships via phone, text, and email
  • Other tasks as needed or assigned

Email Resume and Cover Letter with “Box DS” in subject

Here we Grow Again: Account Representative

We are constantly on the lookout for top talent in this role.

Account Representative

REQUIREMENTS:

  • Ability to Multitask
  • Great Customer Service/Communication Skills
  • Telephone Skills and Etiquette
  • Time Management Skills
  • Organized and Detail Oriented
  • Problem-solving Skills
  • Negotiating Skills
  • Computer/Keyboarding Skills
  • Math Skills
  • Ability to Work Independently and Part of a Team

SUMMARY:

  • Locate, notify, communicate and negotiate with delinquent customers until their account is current.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Make minimum 175 telephone calls per day, 200 calls on late night(s)
  • Collect minimum of $35,000.00 per week
  • Work with customers to bring account current through satisfactory payment arrangements and/or adjustments
  • Prepare and send written correspondence to past due customers
  • Record information about financial status of customer and status of collections efforts into system
  • Locate skip customers by using all available methods for skip tracing
  • Log telephone calls into computer and update customer records
  • Maintain a full understanding of all rules and regulations on processes
  • Respond positively to team leader’s suggestions and assignments
  • Work constructively with team to meet team goals
  • Other tasks as assigned or needed

WORK HOURS:

  • This is a full-time position requiring 40 hours per week. Monday through Friday, one evening per week is required. Must be open to overtime including Saturdays.

Email Resume and Cover Letter with “Box AR” in subject

jobs@heritageacceptance.net

 

Job opening: Collection Service Representative – Team Leader

Collection Service Representative – Team Leader

REQUIREMENTS:

  • Ability to Multitask
  • Previous Leadership Experience
  • Organized and Detail Oriented
  • Problem Solving Skills
  • Computer/Keyboarding Skills
  • Time Management
  • Great Customer Service/Communication Skills
  • Telephone Skills and Etiquette
  • Ability to Work Independently and Part of a Team
  • Math Skills

SUMMARY:

  • To lead the cashier/receptionist, collection service representative, and TCN processors by overseeing all aspects of their positions and to maintain accurate customer accounts, take customer payments, secure payment, and provide clerical assistance.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Maintain Credit Card Software and auto debits as needed
  • Data Entry
  • Corresponding with bank on NSF checks
  • Lead and assist team members
  • Monitor and assign tasks as needed
  • Ensure team members are following policy and procedures and adhering to the department guidelines
  • Make sure all team members job duties are fulfilled
  • Other tasks as needed or assigned

WORK HOURS

  • This is a full-time position requiring 40 hours per week. Hours may vary as needed and will include some Saturday hours.

Email Resume and Cover Letter with “Box CSR-TL” in subject

jobs@heritageacceptance.net